Daxton Moras

• Manage end-to-end deployment of Protex AI’s computer‑vision safety systems at client sites, including camera hardware, edge devices, and cloud configuration in production environments.
• Configure and integrate Protex AI into customer EHS platforms and business intelligence tools to deliver reliable event and analytics data to downstream reporting and alerting.
• Collaborate with customer network and security teams to onboard devices to enterprise networks, including IP addressing, VLANs, VPNs, and firewall rules.
• Act as the primary technical point of contact during rollout phases, guiding customers through installation, configuration, testing, and go‑live.
• Troubleshoot deployment, networking, and Linux‑based system issues using structured debugging and root cause analysis.
• Use Jira and Confluence to track implementation tasks, document runbooks, and coordinate with internal engineering and product teams.

• Served as a bridge between product and support teams to improve service quality, address technical issues, and support feature updates for AWS analytics and data services.
• Provided specialist support on Redshift, QuickSight, Neptune, and DataZone, helping customers design and operate data‑intensive workloads.
• Worked directly with customers to review application architectures, recommend AWS best practices, and troubleshoot complex production issues.
• Used AWS CloudFormation to define and deploy Amazon Redshift clusters, VPC networking, and security groups with reusable JSON/YAML templates, enabling consistent rollouts across accounts.
• Assisted customers in optimizing analytics pipelines and infrastructure for performance, reliability, and cost efficiency.
• Contributed to global deep‑dive investigations and long‑term corrective actions for high‑impact incidents.
• Mentored new team members and shared knowledge through internal runbooks and training sessions.

Key achievements

• Most Valuable Player Award – March 2024.
• All‑Rounder Award – Q3 2023.
• Consistently commended by customers for troubleshooting depth, communication, and ownership of complex cases.

• Worked as a contact tracer during the COVID‑19 response, managing desk‑based case handling and follow‑up for positive patients and their close contacts using Microsoft Dynamics 365 CRM.
• Captured and maintained accurate records of close contacts over defined time windows, ensuring clean data for public health workflows.
• Called close contacts to provide guidance on testing, isolation, and public health measures, following defined scripts and clinical guidelines.
• Logged call outcomes, updated records, and scheduled follow‑ups in Dynamics 365 to keep case information current.
• Prioritized daily workload based on case urgency and SLAs, escalating high‑risk cases to supervisors as needed.

• Architected and developed full‑stack solutions across UI, business logic, databases, automation, and reporting.
• Resolved complex CRM issues using root cause analysis and code‑based fixes.
• Optimized data retrieval and dashboards to meet strict SLAs through efficient queries and scripts.
• Translated business requirements into technical specifications and implemented aligned features.
• Reviewed code, validated fixes, and maintained technical documentation and templates.
• Delivered training and documentation for new software updates and workflows.

Key achievements

• 99.7% accuracy on high‑priority cases while meeting response and restoration SLAs.
• 98% resolution rate for complex CRM L2 tickets.
• 97% CSAT rating over a 6‑month period.

AWS Certifications

• AWS Certified Solutions Architect – Associate
• AWS Certified Cloud Practitioner
• AWS Certified AI Practitioner

AWS Support Awards

• All‑Rounder Award
• Wise Guru Award
• Most Valuable Player Award (x2)

Master of Science in Data Analytics

Dublin Business School · Ireland · Jan 2020 – 2022

Bachelor of Science in Computer Science

St. Francis Institute of Technology · India · Jun 2014 – 2018